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Launch Window

Privacy Policy

Effective Date: 1 August 2025

1. Introduction

Launch Window Limited (“Launch Window,” “we,” “us,” or “our”) is headquartered in New Zealand and provides a collaborative online platform for aerospace businesses, airlines, and air traffic organizations to coordinate flight planning and airspace restrictions related to space activities. We value transparency and aim to reinforce the trust essential in a collaborative system like Launch Window by protecting your personal data and keeping you informed about how it’s handled.

2. What Data We Collect

Depending on how you interact with us, we collect personal data through:

  • Direct provision: Data you enter when signing up, contacting support, completing forms, or participating in events.
  • Automatic collection: Data from your browser or device when you use our websites or apps (e.g., IP address, device type).
  • Third parties: Data from partners or tools that support our platform (e.g., analytics, authentication, payment processors).

Types of personal data we may collect include:

  • Identity and contact details (name, email address, telephone number, organization, job title)
  • Account credentials (login, password, profile information)
  • Payment information (truncated card data, billing address, payment methods)
  • Communications (support enquiries, feedback, survey responses)
  • Device and technical data (IP address, browser and device type)
  • Usage metrics (page views, interaction logs, features used)
  • Uploaded content (photos, videos, audio files you submit in the platform or on public social media)

We do not collect or process sensitive categories of data such as health information, genetic or biometric data, racial or ethnic origin, labor organisation affiliation, political opinions, religious or philosophical beliefs, sex life or sexual orientation or information relating to criminal convictions.

3. How We Use Your Data

We use personal data to:

  • Provide, maintain, and improve our collaborative services.
  • Communicate service updates, technical notices, and responses to requests.
  • Ensure the security of our services and users, including fraud detection and prevention.
  • Comply with legal and regulatory requirements.
  • Analyze usage to improve user experience, develop new features, and inform business decisions.
  • Send marketing communications about our services and relevant partner offerings.
  • Personalize content and information displayed in the platform.
  • Manage and protect our legal interests as needed.

4. Data Sharing and Disclosure

We share personal data only as necessary:

  • With service providers and partners that enable us to deliver our services (such as support, billing, hosting, analytics, and marketing).
  • With platforms or tools you choose to integrate (the third party’s privacy policy will govern their use of data).
  • When required by law, regulation, or to protect our rights or your interests.
  • During business transactions such as mergers or acquisitions, subject to applicable laws.
  • With your explicit consent or as otherwise permitted by law.

Subscribers who invite additional users to the platform may have access to certain usage data of those users.

5. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill our legal and business obligations. When data is no longer required, we will delete or anonymize it.

6. Security

We are committed to safeguarding your data with reasonable and appropriate technical and organizational measures, and follow industry best practices for database and SaaS platform security.

7. International Users

Personal data may be transferred and processed in countries outside your home jurisdiction.

8. Your Rights and Choices

You can:

  • Request access to the personal data we hold about you.
  • Correct or update inaccurate data.
  • Request deletion or restriction of your personal data.
  • Object to certain types of processing.
  • Opt out of marketing communications using the instructions in emails or by contacting support.
  • Request review of automated decisions that have legal or significant effects.

Contact us at any time to exercise these rights. If you have concerns about our data handling, you may reach out to your local data protection authority.

9. Changes to This Policy

We may update this policy from time to time. We will notify users of material changes through email or prominent notices on our website and apps.

10. Contact Us

Questions or concerns about this policy or your personal data can be addressed to: legal@launchwindow.live